InLigo, a certified Microsoft cloud partner, offers managed services for all your Microsoft 365 and cybersecurity needs.

InLigo is a leading provider of comprehensive IT Manage Services designed to empower businesses with secure, efficient, and reliable IT infrastructures. Our tailored solutions are built to meet the unique needs of our clients, ensuring seamless operations and enhanced productivity. With a team of experienced IT professionals and cutting-edge technologies, InLigo is your trusted partner for all your IT management requirements. 

Our Microsoft 365 Managed Services provide comprehensive support including monitoring, troubleshooting, compliance, cost management and reporting to ensure your environment is always secure, compliant and up-to-date. ​

Help Desk Support:

With our responsive Help Desk Support, your employees can get timely assistance with any IT-related issues or service requests. Our certified technicians are available round-the-clock to provide expert guidance and quick resolutions, minimizing downtime and disruptions. 

Reporting and Dashboards:

Gain valuable insights into your IT environment with our detailed reporting and intuitive dashboards. InLigo’s reports provide valuable performance metrics, incident summaries, and actionable data for informed decision-making. 

InLigo endeavors to provide the following service levels:

  • Speed of Answer Target: 70% of telephone calls and chats answered in 1 minute or less – 70% of email and PSA tickets are answered in 12 hours or less – 
  • Interaction Handle Time Target: approximately 25 Minutes ConnectWise Confidential and Proprietary Information –  
  • Resolution Rate Target: 75% of interactions resolved without the need of escalation to Client –  
  • Client-initiated requests completed by 6:00 AM (local machine time zone) the day following the request. For sites subscribed to Business Hours support, projects will be completed by the next business day rather than the next calendar day. 

Cyber Security SOC Services with SentinelOne EDR:

Protect your business from cyber threats with our Cyber Security Operation Center “SOC” Services. We integrate SentinelOne EDR, an advanced endpoint detection and response solution, into your IT environment. Our Security Operations Center continuously monitors for security incidents, proactively detects threats, and responds swiftly to ensure your data and systems stay safe. 

  • Remote Monitoring and Management (RMM): InLigo’s RMM tools provide real-time insights into the health and performance of your IT infrastructure. Our experts can remotely manage and maintain your systems, ensuring optimal performance and security. 
  • 24/7 Proactive Monitoring and Management: InLigo’s IT Manage Services offer 24/7 proactive monitoring of your entire IT infrastructure. Our team leverages advanced monitoring tools and AI-driven technologies to detect and resolve potential issues before they impact your business, ensuring maximum uptime and performance. 
  • Patch Management: Stay up-to-date and secure with InLigo’s Patch Management services. We efficiently deploy updates and patches for operating systems and third-party applications, minimizing vulnerabilities and enhancing stability. 
  • Custom Scripting and Automation: Streamline your IT operations and workflows with our custom scripting and automation solutions. InLigo’s experts design tailor-made automation scripts to enhance efficiency and reduce manual tasks, freeing up valuable resources. 
  • Virtual Machine Management: InLigo takes care of your virtual machines, optimizing their performance and resource allocation. Our team ensures your VMs run efficiently, enabling cost savings and improved workload management. 

Network Operations Center (“NOC”):

  • 24/7/365 technical support
  • Network and device monitoring 
  • Patch testing and deployment 
  • BDR management 

Microsoft 365 Support:

InLigo offers specialized support for Microsoft 365 applications. Our team assists with Outlook, Word, Excel, and other Microsoft 365 tools, ensuring seamless productivity and efficient user experience. 

  • Security: Tier 2-3 support 
    • Email mitigation related to spam, malware and phishing attacks. 
    • Security Identity related to accounts for SharePoint, One Drive for Business, Teams and Exchange 
  • Intune Integration: InLigo seamlessly integrates Microsoft Intune for enhanced device management and security. Protect your corporate data and applications on various devices with Intune’s comprehensive features. 
  • Azure AD SaaS Backup Standard w\1yr Retention: Ensure data protection and business continuity with our Azure AD SaaS Backup service. InLigo will backup and retain your Azure Active Directory data for one year, safeguarding against data loss for one year at no cost. 

Experience the Power of InLigo’s IT Manage Services:

With InLigo’s IT Manage Services, your business gains a competitive edge with a robust and secure IT infrastructure. Let our team of experts handle your IT management needs, while you focus on growing your business.

Trust InLigo to deliver exceptional IT services and unparalleled support.