Case Study - United Way

Revolutionizing Email Services: United Way’s Success Story with InLigo and Microsoft

UWMBMV’s Email Transformation: Discover how InLigo and Microsoft revolutionized United Way’s email services, eliminating outages and reducing costs. With Nancy E. Powers leading the charge, they sought a hosted Exchange Online solution, leveraging Microsoft’s expertise in server maintenance and global redundancy. InLigo, a trusted Microsoft Partner, provided end-to-end support throughout the migration, ensuring successful implementation. Today, UWMBMV enjoys reliable email services, enhanced accessibility, and reduced maintenance and support costs.

United Way of Massachusetts Bay and Merrimack Valley (UWMBMV) knew it was time to address the ongoing problems with their on- premise Microsoft Exchange 2003 Server. Outages, unreliability and significant on-going IT Support costs grew to unacceptable levels. Senior Vice President, Business Integration & Support, Nancy E. Powers, knew she needed to fix the problems once and for all so that UWMBMV’s staff could get back to their important efforts: “Email services are critical to our business operations and users need to be able to rely on it”.

Nancy E. Powers, Senior Vice President, Business Integration & Support, United Way of Massachusetts Bay and Merrimack Valley

Customer Profile

United Way of Massachusetts Bay and Merrimack Valley (UWMBMV) brings our communities together to help improve people’s lives and strengthen the neighborhoods in our region.

Understanding the problem

United Way of Massachusetts Bay and Merrimack Valley (UWMBMV) experienced ongoing issues with their on-premise Microsoft Exchange 2003 Server, leading to frequent outages, unreliability, and high IT support costs. Email services were critical to their operations, and the organization needed a reliable and cost-effective solution.

Business Situation

UWMBMV faced ongoing problems with their on-premise Microsoft Exchange 2003 Server, resulting in outages, unreliability, and significant IT support costs. Senior Vice President, Nancy E. Powers, recognized the need for a permanent solution to ensure reliable email services for the staff’s important work.

InLigo Solution

InLigo recommended Microsoft Exchange Online as the ideal solution for UWMBMV’s email management. By migrating to a hosted Exchange Server service, UWMBMV could eliminate the need for large capital investments in hardware and software licenses. Microsoft would handle server maintenance, updates, and global redundancy, reducing IT support costs.

Benefits

Improved communication, collaboration, and productivity for United Way staff.

  • Reduced IT effort with Microsoft handling server maintenance and updates.
  • Improved reliability and security with global redundancy.
  • Painless transition from the on-premise configuration to the Cloud.
  • Significantly reduced maintenance and support costs.